Where do I contact Ava support? | Ava Help
Where do I contact Ava support?
Need any help with Ava? Contact us by email, chat, or video!
Updated over a month ago
Support Hours
We offer support Monday through Friday from 8am to 5pm CST. Expect a response within 24 business hours.
How to chat with support on Ava Mobile
💬 Chat with our team by support team directly from your app! Simply go to Profile > Support > Ask a question.
✉️ Email us on hello@ava.me, if you are experiencing a technical issue, email us at support@ava.me
🎥 Make a video, and send it by email
On Mac, use command + shift + 5 to record your screen
- On Windows, use windows logo key + alt + R
- Or simply use your phone to record your computer screen!
- On iOS, use the Screen Recording feature in your Control Center
- On Android, use the Screen Record in your Quick Panel
🔵 Visit any of our Ava web pages and click the floating blue chat icon in the bottom right-hand corner. Click on it and start chatting instantly!
👤 Visit our Facebook page and send us a message directly from Messenger!
Support Levels Based on Plan
| ## Plan | ## Included Support |
| Free / Community | - Guided support by the Chatbot - 24/7 access to Help Center articles |
| Enterprise / Pro / Welcome Pro | - Live chat support when an agent is available - Access to direct support email - Guided support by the Chatbot - 24/7 access to Help Center articles |
Interested in our product? Kindly book a session with the sales team here!